Shipping and Returns


SHIPPING

What service do you use for shipping?
I offer USPS First Class and Priority options, in addition to rush shipping via USPS Express.  Shipping occurs Monday through Friday, though labels may be printed during the weekend.

How will my order be shipped?
Items will be grouped together and will ship when they are all completed.  This means if you have one item that has a 1-2 day turnaround and one with a 2-3 week turnaround, your order will ship in 2-3 weeks.  Please note that construction times do not include Sundays.

What are the shipping times and costs?
USPS First Class generally takes 2-7 days.  Domestic Priority Mail usually takes 1-3 days, depending on zone.  

First Class International usually takes 2-4 weeks.  Priority International usually takes 6-10 days.  Please note that you are responsible for any import taxes or fees which your country or postal service may decide to charge.  It is illegal to send items as gifts, rather than merchandise.  

We use carrier calculated shipping, which will show at checkout.  

I don't see my country...
At this time, the only country outside the United States Lady & Little Bug is shipping to is Australia.  This is due to the fact that Australia shares very similar laws regarding children's products.  In order to ship to another country, I must ensure that my products meet your country's regulations.
 
CANCELLATIONS AND RETURNS 
Can I cancel my order?
Cancellations for regular orders may only be made before an item is shipped.  For custom items, the cancellation window is 24 hours.  After that time your fabric will have been ordered. 

I'd like to make a return, what should I do?
Refunds and exchanges may be made within 30 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with garment label(s) intact.  Gift cards and custom orders are not returnable.  To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.  Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at carolyn@ladyandlittlebug.com.

Sale items (if applicable)
Only regular priced items may be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at carolyn@ladyandlittlebug.com and send your item to: Lady & Little Bug, P.O. Box 1218, Three Forks, Montana 59752.

Shipping
To return your product, you should mail your product to: Lady & Little Bug, P.O. Box 1218, Three Forks, Montana 59752

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If your return is over $75, please consider using a trackable shipping service and or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.