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HELP CENTER

You Asked, We Answered

HANDMADE SEEMS TO MEAN A LOT OF THINGS THESE DAYS.  WHAT DOES IT MEAN WHEN USED BY YOU?

Handmade retains its original meaning for me.  All of the clothing, except bodysuits, and accessories are constructed by me.  I have no contract sewers or manufacturing partners.  I literally do all the work for all products, except printed bodysuits and Buckaroo Organics products: sewing, marketing, shipping...even most of the photography.  Printed bodysuits are made in a Fair Trade certified facility in India.  Buckaroo Organics products are handmade by their owner, Lindsay.

WHAT MAKES YOUR SHOP SPECIAL?

Most of our fabrics are milled right here, in the United States.  We also try to use independent designers as much as possible.  Their designs are often very unique and purchasing their designs gives me a chance to support other small business.  These designs are custom printed, most of the time per order, right here in the United States.  The digital printing process is used for these fabrics and the dye is water-based, making it very eco-friendly.  Our bodysuits are printed, using the same type of process as our fabrics, by a small shop in Idaho.

WHAT ARE YOUR WASHING RECOMMENDATIONS?

I recommend that all products, with the exception of wet bags, be washed in cold water, on the gentle cycle, with phosphate-free detergent.  Phosphate-free detergent is gentler on the fabrics and dyes.  Most US detergents are phosphate-free, but it is always good to check.  No bleach of any kind should be used.  Tumble dry low or line dry.  The cotton setting on your iron is fine to use.  Due to the eco-friendly nature of the ink, and variety of detergents people use, some fading may naturally occur.


Wet bags may be washed on warm or hot.  Fabric softener and bleach should not be used.  They may be tumbled dry on low or line dried.  Wet bags should not be ironed.

I'D LIKE TO MAKE A RETURN, WHAT SHOULD I DO?

For in person purchases, refunds and exchanges may be made within 30 days of purchase.  For online purchases, refunds and exchanges may be made within 30 days of receipt of the product(s).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with garment label(s) intact.  Gift cards and custom orders are not returnable.  To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  Please note that refunds may take a few days to show up in your checking account or on your credit card.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.  Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at carolyn@ladyandlittlebug.com.

Sale items (if applicable)
Only regular priced items may be refunded.

Exchanges (if applicable)
Please contact us within 7 days of receiving your order.  We only replace items if they are defective or damaged. If you need to exchange a product, for the same item, send us an email at carolyn@ladyandlittlebug.com and send your item to: Lady & Little Bug, P.O. Box 1218, Three Forks, Montana 59752.

Shipping
To return your product, mail your product to: Lady & Little Bug, P.O. Box 1218, Three Forks, Montana 59752

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If your return is over $75, please consider using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.